Café Sorriso is a local favorite for coffee lovers and remote workers alike. With fast-paced service and a loyal customer base, the café was thriving—but its staff felt under-rewarded. Tipping was inconsistent, and the manual payment process added friction.

The Challenge

Staff relied heavily on tips to supplement wages, but many customers either forgot or found it awkward to tip. The payment experience was outdated, and the team’s motivation began to drop, leading to inconsistent service quality.

The FLIK Impact

With FLIK’s Tip Multiplier feature, tipping became integrated directly into the payment flow. Guests saw preset tip options with the ability to customize—presented in a non-intrusive and friendly way. This not only increased tip amounts but also made staff feel appreciated.

What Changed:

• Tip reminders built into checkout

• Higher average tips per order

• Staff energy and engagement improved noticeably

Key Results:

• 35% increase in total tips collected

• Positive shift in team morale

• More consistent service and happier guests

Customer Quote: “Guests find it easy to tip using FLIK. Our staff feels more motivated, and service quality is up across the board.” – Diane Rodriguez, Owner – Café Sorriso

Conclusion: With FLIK, Café Sorriso turned everyday payments into a tool for staff appreciation and long-term motivation.

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Amira Beach Club is a high-end, seaside venue that welcomes an international crowd seeking premium service and convenience. Language barriers and slow service were previously limiting guest satisfaction and order accuracy.

The Challenge 

Without visual menus or multilingual support, staff had to spend extra time explaining dishes. Guests would wait long for service, often confused or unsure about their choices. The lack of streamlined communication created inefficiencies and affected the luxury vibe Amira wanted to uphold.

The FLIK Impact 

FLIK’s tailored solution gave Amira Beach Club a stunning mobile web app, fully branded to match its high-end identity. Guests could view the full menu—including HD images and short videos—in their own language, order directly from their sunbed, and receive service with zero confusion.

What Changed:

• Guests browsed menus confidently, leading to more informed and higher-value orders
• Staff operated with more speed and precision
• Language barriers were fully eliminated
  

Key Results:

• 70% increase in menu comprehension
• Drastically faster order completion
• Guest reviews improved 6× on key platforms
  

Customer Quote: 

“It’s not just tech—it’s great service, reimagined. Guests love the visuals and the multilingual menus. We’re running smoother than ever.” – Rami El Haddad, GM – Amira Beach Club

Conclusion: Amira Beach Club elevated every aspect of the guest journey—from first tap to last sip—by making the experience as seamless and elegant as the venue itself.

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