Optimize Operations – ServeSmart App
Empower Your Staff. Improve Efficiency. Enhance Guest Experience.
FLIK’s ServeSmart App keeps staff efficient with real-time order updates, payment notifications, and performance tracking—all in a streamlined and intuitive tool.
Key Features & Operational Benefits
Live Order & Payment Notifications
Never Miss an Order Again
The moment a guest places an order or makes a payment, the assigned server is instantly notified. The app provides a clear overview of tables, sunbeds, and rooms, keeping staff informed and organized.
Key Benefits:
- Orders are processed faster, reducing wait times.
- Fewer mistakes, ensuring smoother service.
- Staff always knows which orders need attention.
Real-Time Customer Ratings
Instant Feedback for Continuous Improvement
After guests complete their order, they can rate their experience directly in the app. Staff members see ratings from their assigned areas, allowing them to improve their service in real time.
Operational Benefits:
- Encourages staff motivation by recognizing top performers.
- Helps management identify areas for improvement.
- Creates data-driven service adjustments based on guest feedback.
"Need Help" Notifications
Respond to Guests Instantly
When guests press the Need Help button, staff receives a notification with the exact table, sunbed, or room that requires attention.
Operational Benefits:
- Eliminates long wait times when guests need assistance.
- Ensures faster response times, leading to a better experience.
- Helps staff prioritize tasks efficiently.
Shift & Work Session Management
Simplify Scheduling & Workforce Management
FLIK’s ServeSmart App streamlines staff scheduling, helping managers assign shifts effortlessly while ensuring accurate tracking of working hours.
Operational Benefits:
- Tracks working hours automatically, eliminating manual timesheets.
- Provides insights into who worked when and for how long.
- Ensures fair and organized staff scheduling.
Why Businesses Choose the ServeSmart App
Better Guest Experience
Orders, payments, and help requests are instantly handled.
Stronger Team Motivation
Performance feedback drives staff improvement.
Efficient Staff Management
Track shifts, hours, and service quality in one place.
Data-Driven Decisions
See trends in ratings, tips, and service performance.
