Café Sorriso is a local favorite for coffee lovers and remote workers alike. With fast-paced service and a loyal customer base, the café was thriving—but its staff felt under-rewarded. Tipping was inconsistent, and the manual payment process added friction.
Staff relied heavily on tips to supplement wages, but many customers either forgot or found it awkward to tip. The payment experience was outdated, and the team’s motivation began to drop, leading to inconsistent service quality.
With FLIK’s Tip Multiplier feature, tipping became integrated directly into the payment flow. Guests saw preset tip options with the ability to customize—presented in a non-intrusive and friendly way. This not only increased tip amounts but also made staff feel appreciated.
"Guests find it easy to tip using FLIK. Our staff feels more motivated, and service quality is up across the board."
– Diane Rodriguez, Owner – Café Sorriso
With FLIK, Café Sorriso turned everyday payments into a tool for staff appreciation and long-term motivation.
