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FAQ

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Frequently asked questions

What is FLIK?

FLIK is a flexible, mobile-first order and payment solution tailored for the food & beverage and hospitality industry. Guests can scan a QR code or tap a link to view the menu, customize their meal, and pay—no app download needed. FLIK is designed to improve customer experience, streamline operations, and increase revenue.
FLIK is built for all types of hospitality businesses including restaurants, cafés, food trucks, beach clubs, bars, hotels (in-room dining), entertainment venues.
Each table, room, or pickup point has a unique QR code or digital link. Guests scan or tap to access the menu, place their order, and pay directly from their phone. Orders are received on our intuitive tablet system or integrated POS (if supported). Payments are processed instantly and securely, with tipping and upselling features included.
FLIK helps increase sales, reduce staff pressure, and offer a faster, more modern guest experience. It allows guests to fully customize and control their order while freeing up staff to focus on service—not running back and forth for orders and payments.
We are actively integrating with selected POS systems. However, FLIK also runs perfectly as a standalone system using our tablet and printer setup. Contact us to confirm compatibility or discuss future integrations.
Once approved and setup details are confirmed, you can be live with FLIK within 24–48 hours.
FLIK requires payment at the time of ordering, so there’s no need to chase guests at the end of service. This eliminates walkouts and reduces the risk of unpaid tabs.
No. FLIK is 100% web-based. Guests simply scan or tap a link—nothing to download, no accounts to create.
Yes. Tipping is built into the payment flow and can be customized by the venue.
Yes. Refunds can be processed easily through the FLIK back office by authorized staff. All refunds are automatically included in your reports via our payment processor.
We offer reliable, ongoing support through phone, chat, and email. Our team is responsive and ready to help with any issues, training, or technical needs.